2021 Performance snapshot

Highs

 

18B

Litres of potable water
saved by Auckland

1.23GWh

Electricity generated by floating
solar array at Rosedale plant

+35 

Stable employee
net promoter score
(+36 in 2019/20)

0.84%

Of monthly income was spent on
water bills by an average Auckland
household (0.87% in 2019/20)

8.5

Lost-time injury frequency rate
(LTIFR) per million hours worked
(9 actual injuries) (10.6 in 2019/20)

3+3

3 new + 3 upgraded water
treatment plants to boost
supply resilience

50

People trained to become culture
coaches across Watercare

$18.5B

Investment in water infrastructure
over the next 20 years

$767M

Investment in capital projects
($552m in 2019/20)

$802.6M

Revenue ($752m in 2019/20)

A new

Town-to-Tank

supply top-up service for customers
on rain tanks supply

State-of-the-art

Nerve Centre

for real-time operational insights 

 

 

Lows

 

25%

Less rainfall than normal in
catchments during 2020/21

23M

Operating expenses increased
by $23 million or 87% from 2019/20
due to unplanned maintenance

12

Unplanned wastewater interruptions
for every 1000 properties
(Target = 10) (9.3 in 2019/20)