Delivering our strategy

Natural environment

It is a simple and universally-acknowledged truth that water is precious. It is also equally true that water, as both a resource and a service, is often taken for granted.

people square
People and culture

At Watercare, we define ourselves as a lifeline utility providing essential services around the clock. This was emphatically proven again over the past year.

customer square
Customer and stakeholder relationships

Our vision is to be trusted by customers and communities for exceptional services. Gaining and maintaining the trust of our stakeholders is an ongoing journey.

Assets and infrastructure

Despite the challenges over the past 12 months, 2019/20 has been a record year for investment in water and wastewater infrastructure for Auckland.

intellectual capital square
Intellectual capital

Our aspiration is to be a utility of the future – one that leverages technology and data to work smarter and serve our customers and communities better.

financial capital square
Financial capital and resources

Water utilities across the world constantly balance two challenges: planning and building infrastructure for a growing population and ensuring minimum-cost services.