2019 Performance
Snapshot

HIGHS 

Supplied safe and reliable

Aa-grade drinking water 

exceeding required Drinking Water Standards for New Zealand’s criteria for water quality and supply infrastructure

0.9%

of monthly income
was spent on water bills by an average Auckland household.

Two

online systems 
introduced for staff learning
and career development

86,500

trees planted
in the Hūnua Ranges

8GWh

energy savings achieved
through process optimisation

 $447m

invested in infrastructure

Increased digital interactions by

19%

with customers

$176.4m

Operating surplus

up 45% from 2017/18

$25.3m

savings achieved
on capital expenditure and operating expenditure

Delivered a new and improved
system for procurement, finance and project management

Established a diversity and
inclusion committee

Launched our
climate change strategy

 

LOWS

943

transactional customer complaints received

up 11% over 2018/19
98% of these complaints were resolved within 10 days

6.5

Lost-Time Injury Frequency Rate (LTIFR)
per million hours worked

up 85% over 2018/19
5 additional injuries, 3 of which were low severity

25%

less rainfall in catchments
due to extended dry weather

4.1%

increase in operating expenses
in 2018/19 compared to 2017/18

Digester performance issues led
to odour complaints at
Māngere Wastewater Treatment Plant

 

 

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